Shipping policy

Shipping Policy

Last updated: 18 August 2026

Thank you for shopping with IMPUL DESIGN. We aim to process and deliver every order safely and efficiently.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day. During promotional periods, new product launches or festive seasons, processing may take slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

Estimated Delivery Times

Estimated delivery times after dispatch are:

Hong Kong: 2–5 business days
Malaysia and Singapore: 4–8 business days
Other Asian destinations: 5–12 business days
Other international destinations: 7–18 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, courier operations, severe weather, public holidays or other circumstances outside our control.

Shipping Charges

Shipping charges are calculated and displayed at checkout before payment is completed. Available shipping methods and charges may vary according to the destination, parcel weight and order value.

Any free-shipping promotion will be subject to the conditions shown on our website at the time of purchase.

International Orders, Taxes and Duties

International orders may be subject to import duties, customs charges, taxes or handling fees imposed by the destination country.

These additional charges are not included in the product price or shipping fee unless clearly stated at checkout. The recipient is responsible for paying any applicable duties, taxes or customs fees.

IMPUL DESIGN is not responsible for delays caused by customs procedures.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, telephone number and contact information.

Please contact us as soon as possible if you need to correct your address. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

IMPUL DESIGN is not responsible for failed deliveries, delays or additional shipping costs caused by incorrect or incomplete information provided by the customer.

Tracking Information

Where tracking is available, the tracking number will be sent to the email address provided during checkout.

Tracking information may take up to 48 hours to appear after the parcel has been collected by the courier.

Lost, Delayed or Damaged Parcels

If your parcel appears to be significantly delayed, lost or damaged during delivery, please contact us promptly with your order number and relevant photographs, where applicable.

We will assist with the courier investigation. Any replacement, refund or compensation will be subject to the outcome of the investigation and the courier’s applicable terms.

Visible parcel damage should be reported within 48 hours of delivery.

Failed or Refused Delivery

If a parcel is returned because of an incorrect address, unsuccessful delivery attempts, unpaid customs charges or refusal by the recipient, the customer may be responsible for the cost of reshipping the order.

Original shipping charges and customs-related charges are non-refundable unless the return resulted from an error by IMPUL DESIGN.

Split Shipments

Orders containing multiple items may occasionally be shipped in separate parcels. If this happens, separate tracking information may be provided. No additional shipping fee will be charged unless agreed with the customer in advance.